FAQs

If you have additional questions after reading the FAQs, please give us a call

What hours are the therapists available?

Our normal business hours are 8:00am – 5:00pm. Several therapists have times available after 5:00pm and before 8:00am.

What insurance plans do you accept?

We accept and file all major health insurance plans.  We do not file those plans that use Magellan and MHN to manage their mental health claims.  Please call your insurance company before your first appointment for authorizations and to determine your deductible or payment portion. The client’s payment portion is due at the time of service. If you do not know your portion, we will collect 50% of the fee at the time of service and bill the balance to the client or the responsible parent of the child receiving services.

Do you accept debit-credit cards?

Yes, we accept Visa, Mastercard, Discover and Flex Plan cards with these logos:

 

What if I don’t want to use my insurance?

Our fees are $160.00 for the first appointment, $140.00 for following appointments. Testing fees are $150.00/hour and fees for career testing and consultation are $130.00/hour.

Do you file Medicare?

Yes. You are responsible for the portion of the fee not covered by your insurance.

Is there someone there who prescribes medication?

No. We can refer you to a psychiatrist or primary care physician when
medication is indicated.

How long do appointments last?

45-50 minutes

How much experience do your therapists have?

We have more than 175 years of experience collectively. Feel free to ask your therapist about their experience in working with individuals. We vary in age from the mid-30’s to the mid-60’s. All of the therapists are licensed in their professional disciplines.

How do I pick the right therapist?

All of our therapists are trained to work with general psychological issues. Please refer to the bio section for individual expertise.

What types or problems do you test for?

Learning and behavioral difficulties, ADHD, IQ, achievement testing, psychological and personality evaluations, career and vocational testing.

Is Christian counseling available?

Yes. Please feel free to discuss this when you phone to make your appointment.

What are your professional associations?

APA - American Psychological Association
NCPA - North Carolina Psychological Association
GCMHA - Guilford County Mental Health Association
GLDA - Guilford Learning Disabilities Association
NASW - National Association of Social Workers
NCNASW - NASW North Carolina Chapter
Chadd.org - Children and Adults with Attention-Deficit/Hyperactivity Disorder
NAMI - National Alliance on Mental Illness
Search-institute.org - Search Institute
LDA - Learning Disabilities Association
NICHCY - National Dissemination Center for Children with Disabilities